Check Out Our FAQs!
Frequently Asked Questions. . .
If you're interested in event rental pricing, please visit our Product Catalog to add products you're interested in to your quote. When you're happy with your list of items, you'll be asked a few questions about you and your event. Once you submit your quote request, you'll get a copy via email and we'll be notified of your request, and be in touch with you shortly thereafter.
If you're not sure where to start with accomplishing your vision for this event, call us! Or you are welcome to reach out via our contact form. We will use our many years of experience to guide you toward planning the event of the year!
Our standard rental period covers 3-4 days. Pricing and arrangements for extended rentals can be provided upon request. Rental charges are based upon time out, not time used. Refunds are not provided for unused items.
To ensure the availability of the items you need for your event, we recommend putting your order on reserve as soon as possible prior to your event date. You can still make changes to your rental order as you continue your planning.
To secure your reservation, we require a credit card number to put on file and a signed copy of your proposal/contract. Your signature on the contract is an acknowledgment that you have read and understand our “Important Rental Information” and “Rental Agreement” documents that you will receive during the proposal process. A deposit may be required at booking depending upon the total order balance at the time of reservation.
We offer round-trip delivery and pickup services. The cost of this service is based upon the distance to, and accessibility of, the delivery location. Standard delivery service includes delivering items to a single ground-floor location, with no stairs/elevators required for access, that is within 75’ of where our delivery truck can park. Any deliveries requiring elevators, stairs, or any distance past 75' may result in additional charges. We also offer the option for clients to pick up and return their order directly from our office/warehouse (some items are excluded from client pick up – see next tab for more details). Delivery/pickup of your order is a service best arranged as far in advance as possible. Please contact our sales office for more information and pricing.
Client Pick Up (CPU) and Return
If your event plans call for a smaller scale of event rentals, setting your rental order up as a CPU often makes sense. CPU pickups/returns are available Monday-Friday with a standard rental period of 3-4 days.
Items available for Client Pick Up (CPU)
- Cocktail Height Tables: 30” Square & 36” Round
- Dining Height Tables: 30” Square, 3’ Round, 4’ Round, 5’ Round
- Banquet Tables (Rectangular): 4’x30”, 6’x30”, 6’x18
- Bars: 6’ Bar Setup or Fill-N-Chill Tables with White, Black or Ivory Skirting
- White or Tan Plastic Folding Chairs
- Gunmetal Barstools (backless)
All types/lines of the following items are also available for CPU:
- Chafing Dishes & Serving Pieces
- Cake & Dessert Stands
Items that require installation, such as tents, dance floors and stages include professional set up and tear down in the rental fee. Set up/tear down is not included with delivery of tables, chairs, linens.
Nope! Just scrape the dishes free of food and return to their packing crates. Glasses should just be emptied of liquid before returning to their crates. Event Rents takes care of the washing, sanitization, and polishing.
Yes! We realize that planning a gathering is a process and that there will probably be several changes to your order as you put together the details of your event. You are welcome to make final/minor adjustments on most items (tenting and special-order items excluded) up to two-business days prior to delivery or client pick up of your order.
There are some situations where cancellation fees may apply. When you receive your rental proposal or order, we will provide you with a document that details order and item cancellation parameters.
For delivery orders, final payment is due on the business day prior to delivery and is processed using the credit card placed on file at the time of reservation. If you wish to change the card on file, or remit payment by check or cash, please let us know in advance. For client pick-up orders, payment is processed on the morning of the scheduled pickup date using the credit card that's on file at the time of reservation. If you wish to make any other payment arrangements, please let us know at least 5 business days prior to your event date.